Screw 'em all
“But I already bought an extended warranty. Your extension will overlap it, and I don’t gain anything.”
“That’s right. As you bought an extended warranty, there’s nothing we can do for you.”
Bzzzt. Wrong answer.
I called the dealer and told him to take his new washer back, reinstall the old one that his crew couldn’t figure out how to get up the stairs anyway, give me a full refund for the transaction, and let me worry about fixing the old one. Then I called the credit card company to ensure that the entire transaction would be credited back to my account as if I had never walked into the appliance store.
This morning, I went to the local appliance parts store, bought a valve, came home, removed a few screws, disconnected the old valve, installed the new valve, replaced the screws, and I’m good to go as soon as the delivery goons show up and do their thing. The appliance service guy who recommended the appliance store in question, which shall remain nameless to protect the guilty, doesn’t get my money this time. And when another appliance breaks, as surely it will, he won’t get my business. The appliance store is stuck with what is now a scratch-and-dent lemon of washer. And I’m out thirty-nine bucks for a part instead of nine hundred for a high-tech, computerized, extended-warranteed piece of junk. Whatever I’d have allegedly saved in future energy costs to operate the new washer doesn’t come close to the energy cost of manufacturing a new one and recycling an old one. So I did myself and the environment a favor.
That’ll teach ’em.
Okay, time to get back to earning a living.