Thank you for the new coffeemaker
Surprisingly, I received email responses from both organizations. UL asked me to retain the coffeemaker and await instructions to send it to them if they decide they need it. However, I received a signed email from an individual at CPSC that included the following: “If you have not yet replaced the incident coffee maker, I would like to collect it from you so that CPSC Engineers can examine and test the unit. I can reimburse you your purchase price and would request that you do not dispose of the unit or return it to the manufacturer until we have had an opportunity to speak.” She had me at “reimburse.”
How cool is that? We get a friendly visit from a federal agent, plus we get a new coffeemaker and the taxpayer buys it for us.
So thank you very much.
And next time one of your appliances does something unexpected, don’t just toss it out and buy a new one. You’re a writer, right? So write—to CPSC. Maybe I’ll get to foot the bill for your replacement unit.